Refund policy

We want you to love every cup of coffee you brew. If something isn’t right with your order, we’re here to help.

Coffee & Perishable Goods

• Because our coffee is roasted fresh to order, we cannot accept returns on opened bags.
• If your coffee arrives damaged, incorrect, or not up to our quality standards, please contact us within 7 days of delivery at info@uroastcoffee.com and we’ll arrange a replacement or refund.

Merchandise & Equipment

• Unused merchandise or brewing equipment may be returned within 30 days of purchase for a full refund or exchange.
• Items must be in original packaging and condition.
• Return shipping costs are the responsibility of the customer, unless the item was damaged or incorrect.

Refunds

• Approved refunds will be processed to your original payment method within 5–10 business days.
• You’ll receive a confirmation email once your refund has been issued.

Need Help?

If you have any questions about your order, reach out to us at info@uroastcoffee.com our team will be happy to help.